Privacy Policy

Electrophilee (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.electrophilee.com (the "Site").

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, shipping/billing address, email address, phone number, and payment details provided when placing an order or creating an account.
Device Information: IP address, browser type, operating system, time zone, cookies, and data on pages visited or links clicked on the Site.
Communication Data: Information submitted via contact forms, emails, or chat support, including the content of your communications.
Order Information: Details about your purchases and order history.

2. How We Use Your Information

We use your information to:

Process and deliver orders, including confirmations, tracking updates, and notifications.
Provide customer support and respond to inquiries.
Send promotional emails or updates (only if you have opted in, with the option to unsubscribe anytime).
Improve our Site’s functionality and user experience, including personalized content.
Prevent fraud and ensure the security of our Site and users.
Comply with applicable laws and regulations.

We only collect data necessary to provide our services and retain your information only as long as needed or as required by law.

3. Sharing of Personal Information

We do not sell, rent, or trade your personal information. We may share it with trusted third-party providers for:

Payment processing (e.g., PayPal, Stripe)
Order fulfillment and shipping carriers
Website hosting and analytics (e.g., Shopify, Google Analytics)
Email marketing (e.g., Mailchimp) – only for opted-in users

All service providers are contractually obligated to protect your data and use it solely for the intended purpose, in compliance with applicable privacy laws.

4. Data Security

We use Secure Socket Layer (SSL) encryption and secure payment processors (e.g., PayPal, Stripe) to protect your data. Access to personal information is limited to authorized personnel only, protected by passwords and other security measures. We regularly review our security protocols to ensure data protection.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember preferences and settings
Monitor and improve Site performance
Personalize your shopping experience and deliver relevant advertising

You can manage cookies via your browser settings. Blocking cookies may affect Site functionality.

6. Your Rights

You have the right to:

Access: Request the personal data we hold about you.
Correction: Request corrections or updates to inaccurate data.
Deletion: Request deletion of your data, subject to legal requirements.
Objection: Object to certain data processing, including direct marketing.
Restriction: Request processing limitations under specific conditions.
Data Portability: Receive your data in a structured, machine-readable format.

To exercise your rights, please contact us at service@electrophilee.com. We typically respond within 30 days.

7. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal data from children. If you believe your child has provided personal data, contact us immediately at service@electrophilee.com, and we will delete such information promptly.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date. Continued use of the Site indicates your acceptance of the updated policy.

9. Contact Information

If you have questions or concerns about this policy or our data practices, please contact us:

📧 Email: service@electrophilee.com
📞 Phone: +1 (206) 841-8488
📍 Address: 444 Alaska Avenue, Torrance, California 90503, United States
🕒 Business Hours: Monday – Friday, 9:00 am – 5:00 pm EST

Last Updated: August 13, 2025